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THIS IS A TERRIBLE COMPANY! I wish I would have looked at the reviews about this company before I called them! You will spend a LOT of time and gas (not reimbursed) and they do not have a CAD system. There is no learning curve . Before commenting, please review our comment policy. I recall a couple of small hiccups, but nothing that wasn't promptly taken care of. UPDATE: On Feb. 5, 2019,the plaintiff voluntarily dismissed the proposed Closets By Design class action lawsuit without prejudice. I looked through my emails and do not remember getting any emails from Brian and the company knows I have major medical issues and is taking advantage of me. My Review of Closet By Design: Process, Cost and Final Design The "designer" came out and I specifically told her I did not want a portion of the closet behind the radiator, and I wanted the panels on the wall. overview. The stage thing is my cabinet is empty. Submit a complaint and get your issue resolved. And she responded, "Are you being sarcastic?" Josephsantoli@aol.com. The lawsuit states that consumers who were duped into making purchases would not have made the decision to buy if they had known the regular prices were actually false. I ordered an Entertainment Center for my Livingroom around the Fireplace. Today was supposed to be the final piece which is a hamper and they even got that wrong. Six months later, still no closet system from Closets By Design in Plymouth, MN and yet, they are offering a 40% off discount for Presidents Day. Closets By Design. The purpose of this Privacy Statement is to . Or just the spots where he bled? The receptionist told me that "she was going to call me right at that moment". She finished up the drawings and quote over the next few days and we negotiated a few things with a final price. Closet by Design - custom design and installation of pantry. Cons. Contact. Closets By Design offers a no-obligation estimate, in your home. I was so excited to have them done and against my better judgement I moved forward with the install with a crazy price WHAT WAS I THINKING? Required fields are marked *. They offered to set another date (for me to take off from my job) to return, but I refused, also refused them the additional $600. BUYER BEWARE! DO NOT HIRE THIS COMPANY. This closet was designed and built by Closets By Design, Manassas Va 703 330-8382. When I reached out to the sales rep, she stated what I said was correct and to call the office backNo Luck and usually I fight situations like this. My media room cabinets are a mess from incorrect measurements by designer Lynn M. The installer took over an hour to figure out how he could compensate for Lynns mistakes. Royalty Fee: 6.8%. I feel your pain. This review was chosen algorithmically as the most valued customer feedback. If she was nicer and more patient, I may have. I tried to remind John and Brian of this to no avail but as usual they did not care and hung up on me. Come Friday we got no call. Part way through they let me know there was another measuring problem in the 2nd room. 2nd set a week laterwere 15 1/8 ("they will loosen up and you can use Wd-40 and Vaseline on the slides, and the gouges in the "wood" from the tight slides should get deeper, and that should help". Wait for it14 3/4". THE QUALITY AND WORKMANSHIP IS NOT WORTH THEIR HIGH PRICE TAG! I called and spoke to the receptionist, Maggie, to request the owner and/or General Manager's name and she REFUSED to provide the names. status of any class action settlement claim. Even though I have left many, many messages, he has NEVER bothered to return even one phone call or one email. Closets by Design advertisements and pricing structures fully comply with the law. Commented: What was the cost of this closet? Here is the last email from the manager: So please, whatever you do Don't use this company. Well I wish I had done my homework and reviewed all of these complaints before signing on with this company. Franais. Im dealing with the same issue. I can't believe that I fell for this scam too. Advertisers above have met our photos. They sold me on something that did not work in my room and claimed it was my fault. Gil Santos - Owner and CEO - Closets by Design - LinkedIn Follow. Not that you would after reading the NUMEROUS posts above! This design includes 3/4-inch straight-edge panels, adjustable shelves, and half-overlay flat face doors. I called the office and told them I would not pay the balance of the 2nd room until all the panels were in and it was being installed, but I would pay for the one they were working on that day. (103) Verified Reviews. Flexible job. All rights reserved. They are super pricy, unprofessional and quality is very very poor. I would like them to install the right cabinets we talked about or refund our payment, half of it if not all. Closets By Design is the leading manufacturer of Home Organization products. To date, I have provided $3, 346 in payments. Lesson Learned! Then he realized he had to get another board. So now we waitand wait Desired outcome: My were ordered a year ago and still are not in my house. I called made appointment received a confirmation for day and time requested. 1,342 posts. He was here for 14 hours doing a very small closet and a craft L shaped unit. Then they inform me that a panel for my daughter's room was missing but they assured me that the panel would be in the very next day. When the actual installation date came, the guys got a wrong design the cabinets are actually 3" smaller than the actual design and in contract. I had a salesperson come to my property for a closet plan and paid a deposit of $200.00 on Feb. 23,2022 but then decided against the work. Much, much higher. The lawsuit states that the defendants never offered the items or installation at the original or regular prices listed on the promotional materials. This flooring has only been down for three weeks. But they call me today, telling me that they can only install the laundry. Quality, Beauty & Commitment Are Built In. I am extremely dissatisfied with this company and their resolving of this matter. Thx. It is a big fraud. The false belief that I was saving money is what trapped me and Im pretty furious. A proposed Closets by Design class action lawsuit says the custom closet company offers discounts that are inflated, drawing in customers based on the buyers belief in the misleading pricing scheme. Annemarie Newbold filed a complaint on . A deposit of $1, 673 was provided. Don't apply to this company . Montgomery 1800 x 800 x 520mm White 2 Door 2 Drawer Wardrobe. closets by design lawsuit They were cheaper than California Closets and they went to the floor, unlike some closet companies. That was when she accused me of being rude, which BTW has become a common defense strategy used by customer agents when they have no valid excuse for their incompetence and inefficiency. The rep who came to our home to sell the product was GREAT. I know of a lady who is a former employee who is filing a class action against Closet World on behave of former employees. The installers showed up at 2:30 pm, no big deal; they had no mask on and claimed they didn't need one because they are vaccinated; upon my insistence, they accepted to wear a mask and asked me to provide them with one, no big deal! From start to finish ( and not finished yet) they have been a nightmare to deal with. First the rep that measured did it wrong, I ended up with 8" having to be cut off 2 shelves, and my 8 cubbie holes that were supposed to be 12X12 had to be 10X10. So the question is, the owner says that because my FB post was not removed in a timely manner, he is refusing to honor his companies lifetime warrantyknowing that I was extremely ill at the time and some time after. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Read our Newswire Disclaimer. I had to take video footage and send to the manager per the customer service rep, Gabby, was quite rude when I called. Hiding negative complaints is only a Band-Aid. I made several calls, and left several messages for the Design Manager Arcinega, and as of 6-1-21, all calls and email attempts have gone unanswered! Here's what you can expect to spend to start the business and what ongoing fees the franchisor charges throughout the life of the business. This is when the situation started escalating and, out of the blue, she accused me of taking it on the installers. Dee looked through my closets and sat down at my dining table and spent a good chunk of time designing the closets on the spot. Snorkeling Tour Crew Was Told Couple in Water, Dismissed It: Lawsuit Images. The problem is that they DO NOT fully train their designers. Would you do business with a company like this? The day before of the scheduled installation I called them since I had not received any call from them. administrator or law firm. They would not remove it or replace it. LOS ANGELES (Legal Newsline) - A Kentucky consumer alleges a closet organization system she purchased was deceptively advertised with false discounts. Closets by Design Denver was a fun company to work for; flexible hours/days and management really tries to work with you on that. Over a period of two months, he helped get someone to take a look at the problem and then offered to put a piece of wood between the wall and closet board a very cheap, unprofessional, and a dirty solution to the problem. Supposed to be 15" wide. Closets By Design | 3,996 followers on LinkedIn. So yes that date was available (of course) when i called as directed 2 weeks prior to they actually laughed when i gave them my Job number. Or I would like a refund. I hauled them away myself. Thanks, I had so many issues with the people in this company that the process was exhausting for me. Appropriately, this meritless lawsuit was dismissed without any settlement shortly after it was filed and prior to the time any response was required once the Plaintiffs lawyers were advised of the meritless nature of the complaint. I checked my breaker, and it wouldnt stay on. The materials used seem a bit cheap to me (compressed wood fiber with cheap handles and hinges) for and $800 food pantry. Designers make no money. On Wednesday, November 9, 2016, Ms. Maria Blank responded to my residence for a consultation reference several installs. Thank you again. Oh and did I mention they charged my credit card the balance without me signing off on the completion of the job? Yes. Closets By Design Lawsuit Says Sale Prices are Fake Pros. Thanks after reading posts I think I dodged the bullet. and removing trashleaving the caulking. NO IT WASN'T I had to call everyday for a week to finaYl find out that it was in and could be installed. Closets by Design is of course infamous for it Have been lied to from every employee we have come into contact with from the original sales rep (she resigned), to the sales coordinator who took over since the rep resigned and installers. And the pieces that did come were cheap and chipped! They called about 4-5 months ago telling me I was scheduled the next day for installation..A schedule date was never authorize by me. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Karen, Dustin, and Naomi would love to help you get started on turning your dream space into reality. Just rolled the wires up and shoved them back into the hole in the wall. The retailer continues to sell items with "ejiao," a gelatin made from the skin of donkeys. The case status is Disposed - Other . Terms and Conditions. 3:19-cv-00077-JKS-KES, in the U.S. District Court for the Central District of California. Closets by Design Franchise Due Diligence Report Information on earnings claims made to prospective Closets by Design franchisees in advertisements and by sales representatives. They sent us out into the field with very little training. I just paid $11,000 for a closet (that afyer looking at the SAME material elewhere would have cost me about $4000 in material). big hole in the wall. I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. The manager in the warehouse John, was from the beginning of the process, rude and condescending to me and extremely difficult to work with.