Best Criminal Defense Attorney In Columbus, Ohio, Will Dic Benefits Increase In 2021, Articles S

She said to late sorry. I am quite dissappointed. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Spent $314 for daughter and friend to see Harry Styles. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. I won't let them take advantage of fans like me by ; and they have friendly voices. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. They said outta luck. If you call Stubhub they insult you and treat you like crap. Stub Hub stole from me. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. At the event, tickets were discovered to be invalid. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. StubHub Refund Ticket by Phone. Is Beyonces Tour Another Dynamic Ticket Price Mess? Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Even talked to their top customer service expert who was an absolutely useless subhuman monster. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. I'm going to contact my credit card to see what my options are. Your email address will not be published. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. They only let a few more people in until they actually closed all the doors. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. If I had purchased elsewhere I would have received a full refund! I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. "These consumers made a deal with StubHub," he said. 2. Not only did it ruin our night, but it also cost us a lot of money for nothing! Outside of the US and Canada, fans are defaulted to a refund. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. They charged my account even after I transaction. Tickets were either never delivered or arrived late. Called back for refund. I was able to receive a refund but we all know that does not help. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . If you want your refunds, go through your credit card companies or banks. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Did you think about anybody besides yourself? StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. When we bought these tickets, we had jobs and splurged for a night out. Second package was never able to contact anyone to reroute as address was incorrect. I listed tickets on Stub Hub for a Broadway show. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. I was not able to enter the concert . Customer service all the way to your seat, 2000-2022 StubHub. Honor yours. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. I checked by calling Ticketmaster. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. i am not interested in a credit that expires so therefore am requesting my full refund. StubHub itself admitted no wrongdoing in the settlement. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". BOSTON . The FanProtect Guarantee is StubHub return policy. This doesn't make any sense and I transferred these tickets way early on before COVID. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. They were for the correct date and time ? Can you explain to me how I can still use the credit that I was issued? Stubhub STOLE THE MONEY FROM ME!!!!! Obviously the concert was canceled and I would like my money refunded. They said there was nothing else that they could do. Do not buy tix here! Certainly they can see that my ticket barcode was not scanned somehow. After another hold the rep told me the manager said the same thing. Or choose from the following popular destinations. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? Not certain how that happened but I think that the site was confusing and I didn't pay full attention. No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. It started giving credit instead: a voucher worth 120% the ticket price. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. This is an essential cookie for the website live chat box to function properly. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. Hopefully the credit card company will stand up for me. I simply do not understand how this can happen. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. How Can I Request a Refund for a StubHub Ticket? How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. Called them and they said the venue had not marked those seats as obstructed. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. No Refund Policy? I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. I hope we can get refunded. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina I hope they will reply me asap, I just want get my money back. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. Stubhub does not accept returns and does not have a return policy. This website uses cookies to improve your experience while you navigate through the website. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? You can resell your ticket using either an app or a PC. Help us improve this article with your feedback. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! I ordered the tickets less than an hour ago. Horrible company. You dont get to change the rules to suit you after the fact. Crooks. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. How do I get my money back? Part of my frustration is money lost but it's also abt the integrity of the company. No. "The return of live events, the input of customers, partners, and regulators, and the . This cookie is set by GDPR Cookie Consent plugin. These cookies will be stored in your browser only with your consent. Unfortunately, my order was submitted when I was clicked the cancel button. My tickets were 100% real. Did you find it helpful? So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. No where does it state that you needed to be a student at the school to use these. follow the steps below. I purchased tickets to the Olympic gymnastics trials in January 2020. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. All rights reserved. Stubhub sucks! "These consumers made a deal with StubHub," he said. These people are entitled to their money back.". Stub hub has failed its customers once again with a terrible return policy. Never Will I Buy From Stub Hub Again. Cops said to all the r maiming people that we would get our refunds back! That is a great question. Stubhub did refund, but plans are ruined last minute. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! If I don't get a refund soon I'll be reporting theft to PayPal. StubHub phone wait times are 3 hours. If these are not available, you will likely get a full refund. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. I want a full refund as we lost jobs and need that money. "A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. We waited two hours until they decided to open the door again. I wish I found this website earlier. Your service is terrible and not worth the fee. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later.