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Suite 800. Vivid Seats: Reviews, Complaints, Customer Claims | ComplaintsBoard You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Then allows the seller to change the date to the day of the event. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Sellers can choose the price for their tickets and modify them at any time. Leave the paper at home! I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. There was not enough time to even get to the venue. We lose as a result of your opportunistic business model. Never again. I suggest never doing business with them. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. After a couple days and a hour or two of being on hold I finally received my refund. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Vivid seats sucks. We paid about $500 for the tickets in total. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. I called 2 seconds after I saw the $960 total. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. Not game day yet so have not opened app for seats. I never received the email and therefore never accepted the tickets. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. No issues at all, would use them again. Desired outcome: The latest review was 2 months ago. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Our online support team is here to help resolve your concerns. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. + the only ticket rewards program around. One arrived by mail with a "Lot 16" other was delivered electronically. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. My tickets were not released until 1 week before the show. Looking for the best way to buy and sell mobile tickets? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Vivid Seats vs Ticketmaster for March 2023 | Best Ticket Brokers Vivid Seats gets you the best seats in the house | CNN Underscored I simply want a partial refund because I feel that is fair. only our *Volume Resellers* are allowed to re-sell tickets. I do expect a responce and an apology for this overcharge. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. Do I need to print these tickets? Great customer service skills. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Bought 6 tickets and only 4 were transferred. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. FAQ. I got nfl tickets from them that never arrived. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Shame shame for all the people you have messed with and hurt. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. We could not access or find on Ticketmaster and vivid customer dis-service. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. Nothing arrived. Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? Disputed several times and no resolution till this day. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! VIVID SEATS LLC. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. says they have a no refund policy unless the event is cancelled. There was some type of electronic glitch. I'm very disappointed in Vivid Seats. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. The tickets were in TTC3 seats 30 and 31 in corner. We value your privacy. Desired outcome: Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Vivid Seats has not responded to my email. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. I someone needs to hold ticket brokers responsible. Refunds can only be granted in the event a show is cancelled. Patient, reassuring, and kind -- why I will use this entity again! Recent customer reviews are positive. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. As of Oct. 13th 6:38 pm I am unable to access my tickets. Do not waste your time or money on this company. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! How do I determine the seat numbers for a ticket listing? They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. and go to stub hub and . I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. This review was chosen algorithmically as the most valued customer feedback. For more information about reviews on ConsumerAffairs.com please visit our Contact Customer Service | Vivid Seats Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. So I recommend never buying anything from this place. The office is amazing. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Avoid purchasing thru Vivid at all cost. These people are thieves and liars. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. Apply this Vivid Seats coupon code for $15 off first . He was quick to answer my questions and quick to book my tickets. Companies can ask for reviews via automatic invitations. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Long story short I never received the parking pass and had to pay in full at the gate. What I received were tickets in Section B, Row N, Seats 147 & 148. Going to more events with Vivid Seats gets you to more events. If there is more I will do that as well lost time and money. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. I was charged $1, 053.00. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. Was not able to get in with those tickets I paid for. I purchased tickets well in advance and the tickets weren't cheap. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. I just want the Tickets I spent over 2 thousand of my hard earned money on. Vivid Seats: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard Vivid seats are scammers. Vivid Seats Review for February 2023 | Best Ticket Brokers We added millions of opinions to our database and summarized over a million opinions. Is Vivid Seats Legit? Review, Comparison & Alternatives Desired outcome: Group tickets DO NOT need to have electronic tickets. Ultimately, hung up on me. I had an expensive ticket to the Garrison Keillor show at Red Rocks. Just go through Ticketmaster or the event website directly. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Vivid Seats Reviews - vividseats.com - Review Centre In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. The site is a fraud and they are aware. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Vivid Seats Reviews I never used them before but I know many people who have. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. 1239964100050. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. The market price provided by Vivid was over $500 per ticket. From over pricing. He checked several times and assured me that the seats were handicap. 10.1K Ratings. Chicago, IL 60606-0606. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. It told me the section of the tickets but not the exact seat numbers. WONDERFUL Young Man. Vivid Tickets Loses Top Rating From Better Business Bureau After I would like to warm people to avoid buying tickets through Vivid Seats. We assure that you and your partner will be able to sit together. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. When I go the tickets, I called the venue and was told they were not handicap. The request was put in minutes before. Ticket Listing Information 9. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. I called Vividseats and was told there was nothing they could do. I never will again. Over 100 million tickets sold. That is a lie. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. We understand it's frustrating when events are postponed. Vivid Seats: Reviews, Complaints, Customer Claims, Page 3 | ComplaintsBoard Nowhere was I told before or after buying the parking spot that I had to be there before the game started. Scammed!!! I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! I called before the event and after. Vivid Seats provides a "100% buyer guarantee." So what happened here? ConsumerAffairs is not a government agency. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Copyright 2022 Consumers Unified LLC. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. I do expect a refund of the differance that the seats should sell for. 100% Buyer Guarantee is a complete falsity. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. Vivid Seats. The tickets were shown as $ 264. It goes against our guidelines to offer incentives for reviews. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Unsubscribe at any time. Looking for the best way to buy and sell mobile tickets? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Vivid Seats - Fraudulent agreement / promises made for a full refund Customer identification can be provided if needed. Dont use this site they are horrible. They refunded, but I am out 2 nights for the hotel. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Submit a complaint and get your issue resolved. SO basically, they lied in the e-mail, and lied that replacements were offered. We appreciate your patience. Never received tickets or a refund let alone even an apology. Vivid Seats vs StubHub - Which One to Prefer? [Sorted] - TechWhoop Vivid Seats denies these . However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. Could never get the tickets. Nellis v. Vivid Seats LLC (1:20-cv-02486) - CourtListener I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. I had a great experience. Ratings and Reviews 4.6 out of 5. So, if you sell tickets for $100, you will receive $90. I have knee issues so very kind to help so we don't walk far. 2. bradsaid 1 yr. ago. Just another company who still made money over COVID. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). For further help, send us a direct message. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . Working at Vivid Seats: 108 Reviews | Indeed.com Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. Tickets were electronic via phone. The agent will be able to grant you a refund if your scheduled event has been canceled. Well the day before the game which was 4 hrs from my home they quit responding to me all together. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. We believe in full transparency, and strive to ensure our fans are informed. New customers can take advantage of this exclusive discount offer! Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] We apologize that you didn't receive the tickets you requested, Charlotte. I did not get what I paid for. I purchased tickets through you company for the September 11, 2022 Rodeo. VividSeats has B rating with the BBB.org as of September 2022. 3 for $533.58. Showed up after start of game and lot was closed. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. Worst ticket platform that gives two sh*ts about their customers. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. I do not expect Keillor to come back to Denver at his age. Vivid Seats ranks 27th among Tickets sites. Vivid Seats Reviews | Shopper Approved Providing an exceptional buying experience is something we want all of our fans to experience. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. Home | Ticket Purchase Settlement Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. I will not be using this company again and will never refer a soul. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. Crooks. It guarantees your tickets will be valid and arrive in time for the event. Please do not purchase tickets through Vivid Seats - Tripadvisor greenthumb47 , 2022-08-02. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. On December 13, 2022, I received the tickets from Vivid. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. The following is a chronological timing of the events that occurred: That clearly didn't happen bc I received NO TICKETS! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. He said I should post the tickets for sale. Full refund and apology for lack of ticket delivery. We also ensure all reviews are published without moderation. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. How you capitalize via mass buyout of tickets and resell with fees and markup prices. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I used their site this morning to purchase two tickets to a show. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. They won't refund me or get me two tickets together. Vivid Seats Updates 2021 Financial Guidance | Markets Insider Vivid Seats ranks 25thamong Ticketssites. My friends and I attend several differant venues and purchase tickets online. It went to automated system and never got a person to talk to. Vivid Seats - Home - Facebook