Step 01 - Turn Off The Power. Air in gas line- Contact a qualified service technician to purge the air from the gas line. We strongly encourage you to hire a licensed plumber to perform the diagnostics and physical troubleshooting of your tankless water heater. your household just finished showering and now it's your turn. This allows you to set the thermostat high and avoid the heater reaching a dangerous temperature. Rheem Manufacturing Company It's full of built-in smart features to help prevent cold showers, alert you of issues before there's no hot water and . Frequently Asked Questions - Richmond Water Heaters Like other water heaters in the Essential series, the RMTEX-18 has copper immersion heating elements with brass tops. You can also call a qualified and professional service technician. The Rheem website has a tool for checking and verifying your warranty to see if it has been registered by the homeowner or installer. The Combination Gas Control comes set at its lowest setting for safety purposes. Although uncommon, issues can arise if something isnt working correctly within your water heater. Electrical polarity to the unit is incorrect. Alternatively, you can speak to someone directly during business hours. shower and feel warm water at first, but then get blasted with several seconds To improve comfort, the unit also has hot-start programming this keeps it in a ready-fire state at all times. There are 6 LEDs; with the last three indicated as A, B, and C. This indicates there is an open earth ground circuit to the ignition system. You can consult your manual, or you can check online. Richmond Water Heaters is a division of Rheem Manufacturing Company. If you continue to use this site we will assume that you are happy with it.. In order to drain your Richmond gas water heater, follow these steps: To clean the burner, remove the burner from the water heater. To prevent wastage of heated water, the 7.0 model is recirculation kit ready. UNEXPECTED. This means your water heater is having issues with either combustion air or venting. As long as you contact the support, you wont have to be bothered by Richmond water heater troubleshooting. If the above checks out and the water heater is still not heating, check the combination gas control (thermostat) setting. This can make a difference when registering as well as verifying. This indicates there is a problem with the internal circuit. Try ourProduct Selector to find the perfect hot water solution for all your needs. Austin, TX 78765-4200 Replace the combination gas control (thermostat). Other possible causes of flame failure include a gas line thats too small, regulator failure, combustion issues, venting and more. Additional features of this model include advanced self-modulation and external digital thermostat control. Richmond Encore Tankless is about one third the size of a conventional water heater. Simply set the desired temperature and walk away. They come in different types like gas, electric, tankless, and specialty water heaters. The first ensures that the unit adjusts power to meet your demand for hot water while avoiding wasted energy. We designed the Richmond ENCORE Electric Water Heater with LeakGuard to give you the power to know, control and protect. 402K views 7 years ago A highly comprehensive "step by step" video on how a Tankless Water Heater operates, and how to identify the cause of a Tankless Water Heater no hot water flow. Rheem Manufacturing Company The popularity of oversize tubs is growing, and so is the demand for large volumes of low-cost hot water. You can use a vacuum cleaner on the burner and floor shield inside the water heater. SmartElectric - Richmond Water Heaters An ANSI (American National Standards Institute) standard went into effect in July 2003 that will prevent a water heater from igniting flammable vapors outside the combustion chamber. Visually inspect the hot surface ignitor and main burner periodically. The pilot burner should be cleaned or replaced in this case. All water heaters are non-condensing. Tankless water heaters are also called Hot surface ignitor not positioned correctly. Corporate Office: 1100 Abernathy Road, Suite 1700 However, many first-time and beginner road travelers and RV How to Connect a Generator to Your Tiny House Without a Transfer Switch. Choosing a water heater is based on your family size and how much hot water you will use in one continuous hour. And it leads to overtemp that makes the device shut off automatically. Tankless heaters heat water on demand. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. They should be able to guide and walk you through the troubleshooting. Turn off the gas valve (for gas heaters) or the circuit breaker (for electric heaters), and let the water in the heater cool completely. water you felt was the trapped water. If you take the matter in your own hands, you run the risk of voiding any applicable warranty. Definitions of Rheem tankless water heater error codes Rheem fault code 00 - Indicates 1-hour continuous combustion. Use a match or candle flame or smoke. If your Rheem tankless water heater shows an error code 00, try restarting it. This website uses cookies to improve your experience while you navigate through the website. Connect a garden hose to the drain valve near the bottom of the heater tank. It has a minimum activation flow rate of 0.40 GPM and an even lower minimum flow rate of just 0.26, meaning youll receive hot water even when the flow is extremely low. David is an expert in all things plumbing, heating, cooling, and water treatment. All water heaters in the Essential series come with a 5-year warranty for the heating chamber and a one-year warranty for parts. Hold down both COOLER and HOTTER temperature adjustment buttons at the same time for one second to Wake up the temperature indicators. These are The Easy Steps. If your gas valve or water valves are not fully opened, this could also cause the ignition to fail. The built in recirculation pump circulates hot water from the water heater and returns the cold water that would normally run down the drain, back through the plumbing, allowing hot water to be ready at the tap without . Richmond Water Heater Troubleshooting with Different Types of Units In addition to the hot water you needit gives you the power to know, control and protect. The thermostat is accurate to within one degree, which gives you great control over the temperature of the water. You need hot waterand peace-of-mind. This can take up to 24 hours. Learn more. Turn off the power to the water heater for 10 seconds and then back on. They make many types of heaters including gas, electric, and tankless heaters. Verify that the wiring to the pressure switch(es) is connected correctly. and your shower. If your household frequently takes back-to-back showers, you In 2015, new efficiency standards were enacted that required many manufacturers to increase the size of their water heaters. Many user and installer-friendly features make the Richmond Encore Tankless the easiest tankless water heater to own. Richmond Rmtex-27 Essential Tankless Electric Water Heater, 3/4" Npt, 6.6 Gpm. These can also be helpful to a technician. It is still significantly higher than the energy efficiency of any tank model. By creating an account you agree to the Hunker. Open the drain valve on the tank all the way and let the tank drain completely. Blocked combustion air-inlet system- Have the combustion air-inlet system evaluated by a qualified service technician. This is just about enough for a single sink in a hot climate. Check this too: Electric RV Water Heater How to & Troubleshooting Guide. If the combustion shut-off device is at fault or gets tripped, it will turn off the unit and the main burner won't stay lit anymore. If that is not the issue, the combustion shutoff device could have tripped and you may need to contact a qualified service technician. Richmond Tankless Water Heater Reviews (See Our Best Pick) We have a full line of standing pilot, intermittent spark, direct vent, sealed combustion and high efficiency commercial water heaters. All Rights Reserved happened: When the first shower ended, some hot water was remaining in the your water heater, especially if you have well water. Digital thermostat with self diagnostic program, Two High altitude options: up to 6,560 or 9,840 ft. elevations, Corporate Office: 1100 Abernathy Road, Suite 1700. Even if you dont have the technical background, experience, or skill, you can still understand the issues faced by your unit and then come up with the solution. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . Some models (such as the RMTEX-18) have bottom -inch NPT water connections. Turn the gas control knob counter-clockwise to the PILOT position. water filter, debris can become trapped in this long path if not stopped by Make sure that you clean all parts (tank and all heating elements) thoroughly. Open a hot water faucet or lift the handle on the relief valve to admit air to the tank. Richmond water heaters are manufactured by Rheem and provide hot water with confidence. If you have a Richmond water heater or are intending to have one installed, hopefully, you should find this how-to and troubleshooting guide useful. 6 Common Tankless Water Heater Problems And Solutions Shut off the water heater if you notice any unusual burner operation, until you obtain qualified service assistance. Water heaters are sometimes fickle machines. In addition to the hot water you needit gives you the power to know, control and protect. Birds nest, rodents and wasps nest can also block your venting, so be sure to thoroughly examine all vents that are located or lead outside your home. Residential Condensing Tankless Water Heaters Let the heater heat the water until it is hot enough for normal use. Have a qualified service personnel conduct periodic inspection of the Combination Gas Control (Thermostat), relief valve, internal flue-way, burner, and vent and combustion air-inlet systems. A higher EF is only one of many reasons why tankless water heaters cost less to operate. In addition to having an energy efficiency rating of 0.82 UEF, its ultra-low NOx burner makes this model a green choice. Tankless Electric Water Heaters - Richmond Water Heaters The following codes for three of the leading manufacturers tankless water heaters is a quick guide to help you diagnose a potential malfunction. If your attempts to light the pilot burner have been unsuccessful, there could be air in the gas line. Corporate Office: 1100 Abernathy Road, Suite 1700 Chlorinate the water supply as a way to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. Make sure that all joints are secure that combustion air-inlet and vent system supports are all in place. Wait for some time and the hot water supply is ready for use. We use cookies to ensure that we give you the best experience on our website. Tankless water heaters can provide a continuous supply of hot water, while a tank will run out of hot water. Most efficient water heater available with up to $5,000 in lifetime savings and less than 2 year payback*. Richmond makes a variety of water heaters. Toggle the ON/OFF switch to the ON position. Rinnai is known for their innovative tankless water heaters, such as the RUCS65iN and the RUR98iN. Pinched or clogged pilot burner tube- You need to clean, repair or replace the pilot burner. If you smell gas, stop and dont try to light any appliance, touch any electric switch, or use any phone in your building. Close the hot water taps and remove or turn off the circulation pump, if any installed. Strategically position risers in the water pipe system or use water hammer arresting devices to minimize the banging noise that can occur as result of rapidly closing faucets or solenoid valves in automatic water-using appliances. There are a couple of products that may work in your application. To fix this problem, you first need to purge the air from the gas line and then try again to see it will light. In 2017, the Department of Energy required manufacturers to calculate the UEF based on how efficiently each water heater uses energy in real-world usage scenarios. For instance, to prevent problems, all the tankless heaters from Richmond are fitted with corrosion-resistant heating elements. RMTEX-18 18KW Richmond Essential Whole House Tankless Water Heater - Best Whole House. These tanks are built to last with warranties that exceed many from other manufacturers. The knob needs to be depressed to light the water heater. They come in different types like gas, electric, tankless, and specialty water heaters. "instantaneous water heaters and they have earned that name! Always check the. A Richmond tankless water heater has no standing pilot light, no stand by loss, and the burners modulate to maintain maximum efficiency. Here are six of the most common problems and maintenance concerns for tankless water heaters: Keep reading to learn what signs to look for when identifying these issues and how to fix them! Although the majority of Richmond heaters are tank models, the most energy-efficient and technologically-forward models are all tankless heaters. Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. The series is made up of a number of whole-house and point-of-use heaters. If the method doesnt work, you can always contact customer support. Blocked vent system- Have a qualified service technician evaluate vent system for blockage. Inspect the combustion air-inlet and vent systems. This feature improves the energy efficiency of the water heater. No need to worry, though, because you should be able to deal with it: Keep in mind that you should do the draining properly and correctly. Heres what This indicates that the pressure switch remained closed longer than 5 seconds after the call for heat began. I have a richmond encore tankless water heater model RMTGH95DVN. Use a soapy water solution to test for leaks at all connections and fittings. This cookie is set by GDPR Cookie Consent plugin. Drain the water heater and piping if they might be subjected to freezing temperatures. Each reference mark above or below these points indicates an approximate change of 10oF. Richmond is one of the reputable brands, with several quality appliances on offer. Not sure which product is the right addition to your home? However, installation should be simple, even for professionals who have never worked with your model of Richmond water heater before. The digital display makes it simple to set the water temperature. This cookie is set by GDPR Cookie Consent plugin. Featuring ThermaCirc360 technology, Rinnai water heaters are a solid choice for homeowners looking for an efficient, quality water heater that will save energy and produce unlimited hot water. Replace the combination gas control (thermostat). The RTG-64X, RTG-84X, and RTG-95X outdoor models are for outdoor installations only, and are a great alternative if your climate is appropriate. Do not force it. Richmond's Encore tankless design offers convenience without the high cost of keeping water hot. You can set the temperature anywhere you want from between 80 and 140 degrees Fahrenheit, changing the thermostat in single-degree increments. Some of the models are suitable for both multiple appliances or a single application it all depends on the incoming water temperature. It's expensive to continue to heat and re-heat water when you're not home or not using it. Calcium and Magnesium are the two minerals that most often cause scaly buildup, Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. In short, Richmond water heater troubleshooting can give you tons of insight and knowledge if you know how to make use of it in the best way. A digital display makes setting a precise water temperature, or monitoring . This can take up to 24 hours. Tankless units are used in residential and light commercial applications for an on-demand and continuous supply of hot water. This indicates a wiring error or a high resistance to earth ground. The sensing burner is a device that detects incomplete combustion during operation of the water heater. Rheem fault code 05 - Indicates imperfect combustion. If the appliance will not operate, turn off gas to the appliance and call your service technician or gas supplier. To resolve the issue, try the following steps: It indicates that the flame signal sensed out of proper sequence. prevent this, but now that you're aware of the problem, you can avoid jumping Copyright 2004 - Rheem Manufacturing Company All Rights Reserved; Corporate Office: 1100 . Press and release each of the buttons once. For a power vent water heater, follow these operating instructions below: The temperature of the water in the heater can be set/ adjusted by setting the temperature knob on the front of the Combination Gas Control (Thermostat). As long as enough combustion air is provided, Richmond tankless water heaters can be installed in a utility room, garage, basement or attic, or on an outside wall . A digital display makes setting a precise water temperature, or monitoring the unit's status, a snap! Well, you can try doing these steps before you finally call a professional service: Read also: Rheem Tankless Water Heater Error Code 13. If you purchase through referral links on our site, we make a commission at no extra cost to you. Remove the outer door from the water heater. To resolve the issue, follow these troubleshooting instructions: This indicates that there is a problem in the combination gad valve driver circuit. Atlanta, GA 30328. If you have an electric unit from Richmond, you may have experienced a sudden temperature change in your shower. This is likely to be enough for a condo or a small house in a warm climate, but it is more suited as a point-of-use water heater for homes in cold climates. Test and correct. The anode rod should be removed from the water heaters tank periodically, for inspection. Water heaters are an invaluable asset in todays homes, and not just any heater but rather a good quality heater to effectively and economically heat enough water for your daily needs. Rheem Manufacturing Company by Troy Koopman | Appliances, Plumbing Advice | 0 comments. Tankless Mid-Efficiency Water Heaters. To clear the error, try these troubleshooting steps: This indicates an error in the hot surface ignitor circuit. So we created the Richmond ENCORE Electric Water Heater with LeakGuard. The new generation Tankless Technology Water Heater from Richmond only heats water on demand. However, it is necessary to have a suitable setup to install a gas heater indoors (including 120v of power). A water heaters tank can act as a settling basin for solids suspended in the water. As a result, the heating element lasts longer, other components are protected from damage, and the heater maintains its efficiency for many years. To change the temperature setting, follow the instructions below: The reference mark indicated by up arrow on the rim of the temperature dial, represents an approximate water temperature of 120oF. This is located near the top of the water heater. Selling to customers throughout the U.S and Canada, Richmond manufacturers a variety of water heaters. All Richmond tankless water heaters are compact, including the most powerful model: a gas unit that provides 9.5 GPM. Toggle the ON/OFF switch located on the lower assembly to the OFF position. Establish a routine preventative maintenance program and make sure you are following it. It may be set too low. Problem 1: Mineral Buildup You can only see the flame through the sight glass window located on the inner door. The troubleshooting for each of these heaters is a little different as their mode of operation isn't completely the same. Some water heaters have a display and give an error code. If the above remedies dont resolve the problem, it might be that you are not depressing the Combination Gas Control (Thermostat) Knob while attempting to light the pilot. Troubleshooting Tankless Water Heaters In MINUTES ~ Step By Step UEF replaces the old standard, Energy Factor (EF), which didnt allow easy comparison. It does not store any personal data. However, they are different from Rheem heaters, as Richmond develops its own innovative technology for use in a wide range of heaters for both residential and commercial applications. Make sure the flammable vapor sensor is not blocked or obstructed. If there are error codes, troubleshoot to clear the error and fix the issue. We have a Richmond Encore tankless water heater, and had a power outage and when the power came back on, there is no power on the main read more canuck the pro 15,746 satisfied customers The tankless hot water at times will shut off during shower, it is a rheem umc-117. Its compact size will leave room for a water softener or extra storage. In addition, you can find many other top-rated Richmond water heaters, including larger models in the Encore RMTG series and a wider range of sizes in the Essential series. Check that all wiring is correct and secure. All warranties are for the original homeowner and are not transferable. Sophisticated technology has reduced the size and increased the features and benefits. water (in contrast with soft water) is water with a high mineral content, and A 29-Gallon tank with a compact design that outperforms standard 40-gallon tanks*, Provides up to 10% more hot water than standard Essentia(register) models*. Gas supply is off or too low to operate. Corporate Office: 1100 Abernathy Road, Suite 1700 6 Common Tankless Water Heater Problems And Solutions, Eccotemp EZ-Flush System Descaler Cleaning Kit. If you do not smell gas, proceed to turn on all electrical power to the appliance. 0 light flashes, no color- Control Off/Pilot Out, 5 red flashes- Temperature sensor failure, 7 red flashes- Gas control or valve failure, Check thermopile connector to the Combination Gas Control to make sure that it is properly connected, Check thermopile wires for damage and replace if needed, Pilot recently extinguished and Thermopile is cooling down, Temperature knob recently turned to OFF position, Light the pilot following the proper lighting instructions, Temperature knob recently in pilot position and pilot is lit, Set temperature knob on Combination Gas Control to desired setting.