We are brave in spirit, act decisively, learn quickly and get it done. The mission of our customer care teams exemplifies the need for human understanding. Full-time $12.50 an hour. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Join our team. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. This may include assisting the caller in navigating the system as well. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. Must be able to work a flexible schedule based upon high call volume needs. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Customer Care Representative, Human Resources - Virtual * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. Alight Solutions hiring Customer Care Representative - Bilingual as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Benefits . Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. 26 Alight Customer Care Representative jobs available on Indeed.com. * A demonstrated successful work history in customer service, insurance, or related field. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. You can also receive alerts via instant message. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Communicating with customers through various channels. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. Find contacts: direct phone number, email address, work experience. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. Alight Easy 1-Click Apply. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Customer Care Representative Human Resources. Bilingual (English/Spanish) Customer Care Rep - Virtual. Customer Care Representative Human Resources. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. Full Time Explore open roles at Alight. Customer Care Delivery Specialist in HR Services with Italian and Our story starts with a simple, universal truth: Every business is a people business. Help make it more accurate by adding yours. These teams are a critical component of Alights health care,retirement and HR-delivery services. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Acknowledging and resolving customer complaints. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. You will Interested in Workday positions? Our people are our greatest assets at Alight Solutions because People Matter! Scroll down below to view similar jobs . Alight - Customer Care Representative I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . At Alight, we are reimagining how people and organizations thrive. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. Please enter a Name and Password so you can update your Job Alerts in the future. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. At Alight, we are reimagining how people and organizations thrive. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Alight Solutions Easy 1-Click Apply. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Cons Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. * Excellent communication & collaboration skills with strong ability to empathize with customers Alight hiring Customer Care Representative -Absence Management Alight Solutions Customer Care Representative, Human Resources The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Customer Care Careers - Alight We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Visit the company website to obtain information on the company and review the job description prior to your interview. There is no travel required for this position. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. About Alight Solutions Alight is a leading cloud-based human capital technology and services. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Reporting Relationships * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). This is a 6 months project and we offer Full Time Shifts (Rotating). Alight Solutions Customer Care Representative -Absence Management Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Our story starts with a simple universal truth: Every business is a people business. Customer Care Representative (Open to Eastern & Central Time Zones) Job Work-Life Balance Alight is committed to the continued development of our colleagues. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. The mission of our customer care teams exemplifies the need for humanunderstanding. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. View Job description, benefits and responsibilities. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. View Job description, benefits and responsibilities. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. You have View Job description, benefits and responsibilities. * Make independent complex decisions within the scope of your authority Full Job Description. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Customer Care Representative, Human Resources (Charlotte, NC) job Alight is committed to the continued development of our colleagues. Knowing our products inside and out so that you can . Customer Service Representative Job Description | Indeed The mission of our customer care teams exemplifies the need for humanunderstanding. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Customer Care Representative Greater Toronto Area, Canada. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Aanchal Dhillon - Customer Service Representative - Alight Solutions Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. I was responsible for keeping up to date with daily schedules and routines and managed all of . Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. HDHP or PPO available., At Alight, we believe a companys success starts with its people. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. They inform them about products and services, answer their questions and resolve their issues. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Customer Care Representative Human Resources. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Tasks to include in a Customer Care job description . , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. Pros. We want towelcome you to learn more aboutAlight and our Customer Care team. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. It is a very convenient Job I have ever worked. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) Esto te describe?
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