If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. If your item hasnt arrived, or isnt as described,let the seller know. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Make sure the barcode is clear so the carrier can scan it easily. 2. I have reported the buyers, but I still have all 12 returns counting against me. International shipment of items may be subject to customs processing and additional charges. Be accurate in your listings, it will save you money and a headache in the long run! If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Holiday shipping is now in full swing, check out these helpful shipping tips! Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. You can go to the Resolution Center and contact the seller. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! Select your reason for closing the return from the dropdown, and add details if you want to. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. The carrier will then go and pick up the damaged item and do its own investigation of the damage. Learn more about our signature confirmation requirements. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. Refund the buyer and get the item back. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. Do not refund until your item is back to you. Add a message to the buyer explaining why the refund wasn't full. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. 114K subscribers in the Ebay community. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. This can be useful when the buyer isn't completely satisfied with their purchase. What does the eBay Money Back Guarantee cover? An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. Spread the word, we know how to break the . eBay Money Back Guarantee policy, Welcome to the Selling board! You can also open your Returns dashboard and select View return details from beside the item. Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. My desire is that they get more than they are expecting! If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. You can also check the progress of your return request at any time. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. But they don't have to disrupt your businessor your profits. Learn more about our Condition of returns policy. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. You can choose whether to accept returns if a buyer changes their mind about a purchase. The unofficial eBay subreddit. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If they are rude or threatening to you, do not retaliate. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. How to issue a partial refund after the item is returned. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. Something went wrong. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. If the return request is for Item not as described, I get them to let me know why they think it is not as described. Tip - edited Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. If you're responsible for return shipping. 1. If your item hasnt arrived, or isnt as described,let the seller know. However, it does happen and when it does, I have to deal with it as best as I can. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. After all, I paid for the insurance right? Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. 3. eBay will review your case and get back to you within 48 hours. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. 17 votes, 21 comments. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. Time to research other selling websites, I guess. I have details about my terms with shipping, returns, freight shipping, and refunds. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. In most cases this is true. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. You'll receive the return shipping label credit on your monthly invoice. See ourpartial refund guidelines. NOTICE: 3D glasses are all different and must have a compatible TV set to work. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. See Partial refund guidelines. For more details, please see our Condition of returned items policy. I also had a listing that was marked as parts only returned as defective? If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. Read our article on, Need help with return shipping? But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. 01:47 PM. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. Copyright 1995-2023 eBay Inc. All Rights Reserved. It covers purchases paid with PayPal and most other electronic payment methods. Offering a return of an item is always my last resort and honestly it is very rare. 1. In some cases, we may automatically accept a return request on your behalf. Some returns may remain open for up to 35 business days. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. Returns happen. Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. If you offered free shipping, you'll need to refund the buyer the full amount of the item. There are several ways you can send an item back to the seller. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. 2. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Sorry it happened to you , but ebay does not care about us sellers. After contacting the seller, it's up to you whether you want eBay to step in. The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. Purchase shipping insurance for your items Its well worth the money! If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. Get in the habit of getting information from your buyer for reasons they are returning. If you bought it over eBay and it isn't right, it's the seller's problem not yours. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. If you've sold on ebay long enough you've had this happen. That does not mean that you will automatically have to accept a return and refund their money if you get a request. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. The seller will also pay for return shipping. Refund the buyer, the buyer keeps the item. Youll hear from us within 48 hours. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. If, after a few days, youre not happy with the sellers resolution, were here to help. Send you a message The seller may ask you for some more details about your return request. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. In some cases, your response options may differ. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. So what do you do when a buyer says item not as described? Once you've accepted a return, the buyer should send the item back to you as soon as possible. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Print an eBay return label Tip If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. There are several ways you can send an item back to the seller. I have been selling on eBay for 23 years and I do not accept returns and never have. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? - edited I pretty much do the same thing every time. I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. You believe that it was exactly as described. Ifyou use an eBay returns label, tracking details areautomatically uploaded. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). Youll receive the return shipping label credit on your monthly invoice. It shouldnt be like this, I know. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? and another item where the item returned was not the part I sent. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. nirE troP ,naM fo elsI. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. But it is. If you want the items back before refunding, I'd accept the return and send them a shipping label. Youll need to ship the item back before the date stated in this email. This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. What does the eBay Money Back Guarantee cover? So I take photographs of all of the items that I ship so I can use it as evidence that I packaged the item sufficiently. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). Read the complete details about the eBay Money Back Guarantee. Once you request a return, the seller should get back to you within 3 business days. See Partial refund guidelines. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. You are sure the item wa. Here's how to print an eBay return shipping label: Go to Purchase history . The condition of the returned item is important, so repack it carefully. You can also find more information in our full article below. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. So the buyer gets 6.50 from eBay. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. If youre a reseller in 2023, you can find deals on items in many places. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. In this case you can: Refund the buyer and get the item back. We guarantee that you will get the item you ordered or get your money back. View cart for details. Ninety percent of people will just not think to call them and fight it. Copyright 1995-2023 eBay Inc. All Rights Reserved. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. We protect ourselves! You dont need a special printer or self-adhesive labels when printing return shipping labels. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Thats the great thing about implementing these tips. Something went wrong. Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. Offer a replacement item. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. 01-08-2020 Select the percent you want to deduct from the refund amount. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. The best option for you is to send a Return label, at your expense. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! Here you can discuss all things shipping with other members. - edited If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. Say something like: There is a scratch on the back, please see photo #9 for details. Why didn't you check the size before ordering? It is in the return interface, as the seller reports a buyer for being a bad buyer. Research your model before purchasing this because there will be no returns for buying the wrong item. Still, it wouldn't really matter what you put in the description. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. EBay gives you the opportunity to add 12 photos to your listing. Learn the fundamental steps for running an eBay business. View cart for details. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. You can even notate it in your description when you list anything that might be wrong with the item. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Only if you have proof that the seller is lying (a conflicting message from buyer etc.) And dont waste time taking packaging pictures Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The eBay Money Back Guarantee is not a product warranty. How to use your eBay earnings to purchase shipping labels. For more information, see our Condition of returned items policy. This is how it is and one of the risks of doing business on eBay. eBay Business Equipment Purchase Protection. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. (2) One does not activate this seller protection by calling customer service. Pay attention to anything you may have listed in your description as a defect, scuff, scratch, and make sure you take a good close up picture of that area. I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. Help for buyers and sellers. How long should I give a seller to fix the problem before I contact eBay? Regardless of the outcome, will the buyer be able to leave negative feedback? naM fo elsI. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. eBay Business Equipment Purchase Protection. Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. Learn more about our Condition of returns policy. They claim they are not responsible for damage during shipment, and imply that I lost the part. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Couldn't tell you if it helps but it doesn't hurt. You might be asking, "Do private sellers have to accept returns?" The answer is No. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. It covers purchases paid with PayPal and most other electronic payment methods. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. Does the tracking number show it was delivered? Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay.
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