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David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. Chagos Islands: Crawley Council fears bankruptcy over islanders' housing Housing - Camden Council If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. Complaints should be made as soon as possible after the incident and no more than 6 months from the event or issue being complained about. If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. London We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. Corporate purchasing card services for the London Ambulance Service. Hotjar sets this cookie to detect the first pageview session of a user. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. CBC Green Technology Business Grants Programme | Stotles 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. Pay for a garage or parking space. PDF Crawley Borough Council Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. Council news, community updates, local events and more. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. Find top links about Crawley Homechoice Login along with FAQs, videos, and more. Unfortunately, we cannot fix damage caused by you, your family or visitors to your home. It is usually found in your kitchen below the sink but not always. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Written by on 27 febrero, 2023. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. Wates reveals the extent of its positive contributions to Birmingham as they its contract extends to deliver housing repairs and maintenance across the city. Analytical cookies are used to understand how visitors interact with the website. All rights reserved. Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. If you are a tenant, please report your non-emergency repairs online. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. We also use third-party cookies that help us analyze and understand how you use this website. Wates Living Space to deliver housing repairs across Crawley To help us improve GOV.UK, wed like to know more about your visit today. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Get premium, high resolution news photos at Getty Images Where the loan offered is not enough to cover the full cost of the work, you would need to fund the rest. Damp, mould and condensation are common problems all year round but can be a lot worse in winter. If you are a council tenant, we can take care of some of the repairs to your home. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. E14 9GE crawley borough council housing - stmatthewsbc.org We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Search. The pattern element in the name contains the unique identity number of the account or website it relates to. Crawley Borough Council | LinkedIn YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. This is a True/False flag set by the cookie. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. crawley borough council housing - semhistsoc.colmex.mx The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. Chagos Islands: Crawley Council fears bankruptcy over islanders' housing Wates Living Space has revealed the extent of its positive contributions to Birmingham as the business extends its contract to deliver housing repairs and maintenance across the city on behalf of Birmingham City Council. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. The council provides appointments for non-emergency/non-urgent housing repairs. Report a repair | Crawley GOV Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. All rights reserved. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. Housing - Portsmouth City Council Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Are you a Council or Housing association Tenant with housing disrepair issues? Crawley Borough Council | LinkedIn Wates Living Space commits to supporting the environment by inviting sustainable technology suppliers to pitch for involvement in a green supply chain. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. You also have the option to opt-out of these cookies. Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Housing Disrepair But opting out of some of these cookies may have an effect on your browsing experience. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. You may have to leave your home if major works are needed on the building. Confirm Password *. You need our permission to carry out alterations or improvements on your council house. You can also claim compensation for the damage that has been caused during repair work. Telephone: 0300 061 0614. Services available to private rental tenants in Crawley, including grants and loans. As per your tenancy agreement, you must allow us into the property to service appliances. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Special circumstances for accepting a review after 1 month has passed may be considered. Homelessness prevention work. Crawley Borough Council Jobs - 2022 | Indeed.com Contact your council if youre not sure. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. A stopcock is a valve for turning the cold water system in your home on and off. Living in a state of disrepair can have very serious effects on your health and wellbeing. We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. They don't deal with repairs or anti-social behaviour issues. LinkedIn sets the lidc cookie to facilitate data center selection. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. You will be offered an appointment for a surveyor to make an inspection, or for a contractor to do the repair. Under certain circumstances, we may do repairs under our special repairs for vulnerable tenants. Crawley Borough Council. All rights reserved. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. Find your local council - GOV.UK It affects one person or a group of people and requires a response. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. Housing repair and renovation loans Crawley residents who own their own home or rent privately could be eligible with the cost of repairs. All rights reserved. crawley borough council housing - skolms.com Exchange Tower Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. Well send you a link to a feedback form. Crawley Borough Council (202012035) - Housing Ombudsman If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. We welcome the Governments Social Housing White Paper and recognise its importance in shaping the way we as contractors can work alongside our social housing partners to improve the safety of residents homes. Steve Jackson Strategic Director, Wates Property Services. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. Remove tiling and repair wall behind before retiling; fit . This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. The pattern element in the name contains the unique identity number of the account or website it relates to. Some sports groups will even include you in their meetings to discuss progress and what they want to achieve which is great. For further information and guidance see Bogus callers and phone fraudsters. The cooperative is reducing the supply of hot water due to. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. Wates worked closely with the Council to implement a range of innovative methods to train staff and prepare vehicles and equipment to enable housing repair work to begin across the borough. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. The council should repair any damage caused by maintenance or building work. One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. . Section 1. Find out what repairs we can change you for and what is included in your rent. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. Daniel Khan - Housing Options Team Leader - Crawley Borough Council Multiple complaints about leaks, damp or mould in housing operated by Search forforms on myCrawley to request services or report a problem. Outside of office hours the number above is for emergency repairs only. As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). But opting out of some of these cookies may have an effect on your browsing experience. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Emergency out-of-hours repairs. Failure to do so could give you grounds to make council house disrepair claims against them. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. We manage leasehold properties that were originally sold under the Right to Buy. Emergency out-of-hours repairs. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Crawley Borough Council - Housing Options Service YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. This cookie is used to store the language preference of the user. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Thank you for your patience. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. Crawley Live winter 2020 by Crawley Borough Council - Issuu Renovation loan can be awarded up to 8,000 to meet the cost of renovation works. Crawley Borough Council compensation claims - Housing Disrepair The Housing Repairs service is critical to our tenants and leaseholders. Housing support and other services in the home for elderly or disabled people. All rights reserved. Wates Living Space set to expand its presence across South Yorkshire, focusing on portfolio of housing repairs and maintenance in Rotherham and Barnsley.