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They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. Warm regards,Ross, Information provided by various external sources. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. right: 0 !important; Theres no jargon in our rights guides. Dear Mr Brennan Thank you for taking the time to leave a review. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. A lot of pressures, every second of your day is reviewed! But your website/automation are pretty poor, so only 3 stars. ERGO Seguros de Viaje The operative on the phone was superb and I thank her for guiding me so expertly through the process. Staysure is a trading name of TICORP Limited. Kind regards Ross Customer Service Manager. .wslide-caption-text {} Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. Just raise a case and leave feedback after. _W.storeCurrency = "GBP"; Learn more about Resolver Pro and how to claim your business. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. - Calling from outside the UK: 0044 1604 210 845 Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. .wsite-phone {} If youd prefer to speak to a member of the team on, please call us on: font-family: "Open Sans" !important; {"hasCustomMembership":true,"hasCustomMinicart":true} Date of experience: March 13, 2016 The call centre dont have enough medical knowledge to assist. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Staysure Travel Insurance Reviews | Read Customer Service Reviews of PDF Terms of Business We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Know your worth dont let money make you settle in a job who doesnt care about you. n 71 Edifcio D 2 Dt, Queluz de Baixo Anonymous Employee in Northampton, England, I applied online. your insurance policy. Get in touch with us if youd like to make multiple changes to your policy. But I am still waiting for the activation email. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. Weve helped millions of people find a resolution. This place has lost all hope. They pick and choose who is significant to you when they pass away. " Don't use Staysure Travel insurance- dreadful extremely poor customer service. The People Team. Staysure Customer Service Interview Questions | Glassdoor I wasn't entirely happy with the service I got but I don't blame the staff for it. Staysure Travel Insurance Reviews | Read Customer Service - Trustpilot Have a fantastic holiday. Warm regards,Ross, I have had holiday insurance with you for a couple of years. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. A nice change from the hassled feeling I often feel when dealing with call centres. They wouldnt provide us with any details about the repatriation other than a pick up time. Thank you for your positive comments regarding our training team. They subsequentialy told me to claim for myself. Dear WAMM71,Thank you for your 5 star review. display: block !important; Have a fantastic holiday. . These can take up to 7 working days to get to you. It goes against our guidelines to offer incentives for reviews. However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Thank you. } The support which is only a call away is fantastic. A very unfair company. Verification can help ensure real people write reviews about real companies. Resolver can help you send your complaints to Staysure. You can see if your question is answered in our FAQs below or you can contact us today. (But perhaps that was because I wanted to spend money!). Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. You deserve to be treated better especially for what youre getting paid. .wsite-footer blockquote {} Staysure Travel Insurance Reviews | Read Customer Service Reviews of Consumer guides, newsletters, surveys and more! I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. .fancybox-title {} It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. Wednesday 28 December: 8:30am 8pm ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} They have made a bad situations 10 times worse. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. PDF Staysure Get in touch with us if youd like to make multiple changes to your policy. Dont use this company. It should be made more simple. 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. Dear Geoffrey Brooks,Thank you for your 5 star review. If you need to cancel your policy please click here. When is a time you've been in a difficult situation and how did you solve it? The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. Are you a company? Have a fantastic holiday. The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. Then like us on Facebook and follow us on Twitter. If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. Your agent was fine, but your system baffles me. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Isla Graciosa, 1 Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Have a fantastic holiday. #wsite-title {font-size:36px !important;} The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. Have a fantastic holiday. var STYLE_PREFIX = 'wsite'; var STATIC_BASE = '//cdn1.editmysite.com/'; It's quick, easy and totally free. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. Be the first to find this interview helpful, What motivates you? (Madrid), Espaa. .blog-header h2 a {} (yes - you get penalised financially for helping customers). If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. Have a fantastic holiday. My sincere apologies for the frustration and inconvenience caused. text-decoration: none !important; Monday to Friday: 8:30am 8pm Northampton, NN4 7YB. Stay sure have been helpful so far. Despicable service from dishonourable people. com_userID = "135719744";_W.configDomain = "www.weebly.com";_W.relinquish && _W.relinquish() Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. Have a fantastic holiday. All rights reserved. We use dedicated people and clever technology to safeguard our platform. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. Contact us about your Expat Policy | Staysure Expat However, if you'd rather complain directly, you can use the above address to contact Staysure. The team leaders judged me not being in without any understanding. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Find out how we combat fake reviews. Staysure Customer Service Representative interview questions & answers We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. | Read 199,981-200,000 Reviews out of 200,383 . Average Interview. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm Verify your email to use filters. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. We hope this will continue to inform and provide insight to our employees on the decisions we make. Quick and efficient service, very knowledgeable of medical conditions.Thank you. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. Have a fantastic holiday. . Filter. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. HR Director. I had to deal with an out sourced company. We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. I was really impressed how EASY and QUICK to claim and get the money back. To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. I have given this review 3 starts because I found it very difficult to register online to open an account. A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. [{"id":"572543938531348002","title":"Vehicle Insurance","url":"vehicle-insurance1.html","target":"","nav_menu":false,"nonclickable":true},{"id":"421888024580954800","title":"Energy","url":"energy.html","target":"","nav_menu":false,"nonclickable":true},{"id":"619399134206047953","title":"Home Insurance","url":"home-insurance.html","target":"","nav_menu":false,"nonclickable":true},{"id":"680077050233375796","title":"Pet","url":"pet.html","target":"","nav_menu":false,"nonclickable":true},{"id":"237491980184033506","title":"Travel","url":"travel.html","target":"","nav_menu":false,"nonclickable":true},{"id":"270266423859338210","title":"Kelvin MacKenzie","url":"kelvin-mackenzie.html","target":"","nav_menu":false,"nonclickable":true},{"id":"431466404164604185","title":"Shopping","url":"shopping.html","target":"","nav_menu":false,"nonclickable":true},{"id":"834396131212916311","title":"Your Complaints","url":"your-complaints.html","target":"","nav_menu":false,"nonclickable":true}], Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. Do you agree with Staysure Travel Insurance's 4-star rating? How to make a complaint | Staysure .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} .wsite-footer blockquote {} false, Was this review helpful? They were no help at all. Verification can help ensure real people write reviews about real companies. I also contacted the help line and was sent a link to help me create an account but this still did not work. "560799075470977588", 2 Staysure Customer Service interview questions and 2 interview reviews. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Thank you for your feedback and sorry to read your comments. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. } How to make a complaint | Staysure Need help? Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. The process took 1 week. Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Staysure Reviews - Read 100 Genuine Customer Reviews | staysure.co.uk