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combination of at least two of the following components selected before Transport and accommodation providers have differing cancellation policies and rules. Terms of Use | StudentUniverse Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. Please confirm which airline your credit is with by visiting My Wallet. Search for the total number in your party and log in (or Sign up) as yourself. This applies to future travel credit as well. We cannot issue a refund for you if the airline policy does not allow it. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. Log in to get the phone number and call our agents, who will help you book over the phone. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. StudentUniverse assumes no liability for the acts of the service provider in refusing service. The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). Log in (or join) to see if you are eligible. Transport and accommodation providers have differing cancellation policies and rules. All refunds will be delayed until the situation stabilises. Refund Policy. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. If you would like to book a stopover for your flight, you will need to contact us directly to speak with an agent. No, please dont! StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. Baggage is entirely at owner's risk. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. However, some countries (Iceland, Greece, etc.) This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Maybe. Please check that your passport is valid for 6 months or longer than your intended travel time. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. It depends on the airlines waivers and if the travel ban actually applies to you. Standards and ratings may vary between countries, as well as between providers. Airlines can change the price of airfare very frequently based on a multitude of factors. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. Airlines generally do not allow changes to your routing or name changes. These include: In these instances, you would need to contact us for help completing your booking. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. +1 617 321 3281 if you booked online through our website. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. 198 User Reviews. Failure to produce either may result in the provider refusing to honour the reservation. Airlines have been updating their policies regularly as the situation is still changing. Such a change is deemed to be a minor change. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. In short: better safe than sorry, you should get a COVID test before you travel somewhere by plane. We cannot guarantee that the travel service provider will credit you with point for your booking. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). StudentUniverse empowers young adults to experience the world with discount travel. Student Travel Deals - Free Membership | StudentUniverse Your travel service providers will be identified on your quote or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. If you want to pay separately, you will need to make multiple purchases. It is entirely at the airline's discretion to provide you with a seat on a later flight. To find the change rules for your flight ticket, look under the My Trips section of your account. Second, they do not specify the baggage allowance on their e-ticket. Please note that for all air bookings a service fee of up to 16 will apply. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. While we will make every attempt to keep this information up to date, we will not assume any responsibility for its accuracy as airlines reserve the right to make changes to their frequent flyer program without advance notice. Yes, same airline. We will advise you of the amount of the deposit and date for final payment at the time of your booking. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. For all online air bookings, full payment is required at the time of purchase. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. You will need to input your traveling companions' details before entering your credit card information. Accommodation (if included) is based on twin share unless otherwise indicated. To find the change rules for your flight ticket, look under the My Trips section of your account. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. Reviews. When emailing us, make sure you include the invoice numbers of everyone in your party. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. Prices are per person and inclusive of tax unless otherwise indicated. We will advise you of the carrier operating each flight in your itinerary. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. All fares are subject to change without notice prior to full payment, and may be thereafter adjusted as further set out below. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). You will be asked to pay our administration charge of 50 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. Travelers are responsible for ensuring that they have all necessary travel documents and visas. These are intended to give a guide to the services and facilities you should expect from your accommodation. Please ensure you read the credit details and then give us a call when youre ready to book. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Individual services and tour organiser packages. However, sometimes the deal may not be available for all dates or to/from all airports. Choose one of them and take advantage of the discount! Almost always, latest coupons and promo codes can be found there. To view and book these flights you must be logged in and a confirmed member of StudentUniverse. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Sometimes airlines provide us with fares they do not want displayed to the general public. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. Anyone can book with us, just not everyone will be able to get access to special discount student fares. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. are beginning to reopen to travelers who have been vaccinated. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. Save your details for a quick and easy checkout process. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. You agree that you are bound by such additional terms and conditions. StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). For your protection, we recommend that you purchase trip cancellation and travel accident protection. Once you call, you can leave your number for a call back when we get to your place in line. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. Do you have better flight specials available by phone. Coronavirus FAQ | StudentUniverse Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. StudentUniverse is not an insurance company. How do I book seat assignments and meal requests? If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. Student universe uses tripmate for their insurance policies and they're a complete scam. Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. StudentUniverse: Cheap Travel on the App Store If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. That page has the latest coupons, promo codes and deals etc. To use your promo code, enter it in the space provided on our checkout page. Your travel credit and expiration date can be found in My Wallet. :). Additional fees for baggage may apply. Masks are now mandatory in airports, train stations and other ports of travel. We strive to resolve any dispute amicably. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. The short answer is no. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations.